How Customer Centric are You?

Great companies are made up of Great People.

Customers will judge your company by the way that you treat them: Most Customer Service employees who fail to treat customers right, is because of their ATTITUDE!

Score yourself on each of the following:
Agree
 
Disagree
1. I stay positive on days when nothing goes right





2. I’m enthusiastic about my job





3. If there is a customer Problem, I never hide from the customer





4. I’m nice to everyone regardless of their appearance





5. Being a professional at customer contact motivates me





6. There is nothing demeaning about serving others





7. Doing a ‘people orientated’ job is fun & challenging





8. Doing well in all aspects of my job is important to me





9. I love being complemented on superior customer Service





10. Difficult people situations will not make me negative





11. The higher my quality of Customer Service, the better I feel